Successful Customer Connections

by Henry Glickel | Category: Book Review

Posted on Wednesday November 8, 2023 at 08:00:00 AM

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Customer satisfaction and connection are the cornerstones of building lasting and successful relationships between businesses and their clientele. When customers are not just satisfied but truly connected to a brand, it goes beyond meeting their basic needs; it creates a deep emotional bond. This connection is nurtured through exceptional service, personalized interactions, and a genuine understanding of the customer's wants and needs. Businesses that prioritize customer satisfaction and connection not only secure loyalty but also benefit from word-of-mouth recommendations and increased customer lifetime value. In today's competitive marketplace, fostering these relationships is not only a strategic imperative but a source of sustainable growth and success.  This month we have gathered 5 books focused on building successful customer connections.  1. Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell...

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What Makes You a Success?

by Henry Glickel | Category: Book Review

Posted on Friday October 6, 2023 at 08:00:04 AM

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Success is a subjective topic.  What you think success looks and feels like is most likely completely different than the person at the desk next to you.  This month we’ve gathered five books centered around the idea of success.  Read stories of ambition, gather skills for professional success, and tips for personal success.  The making of a successful salesperson goes far beyond just making sales.  Pick up a great book this month to be reminded and inspired about what makes you a success.     You Don't Have to Be a Shark: Creating Your Own Success Robert Herjavec https://amzn.to/31Jfn48 In You Don't Have to Be a Shark, Robert transcends pure sales technique and teaches "non-business people" what they need to know in order to sell themselves successfully.   Jeffrey Gitomer's Little Platinum Book of Cha-ching! 32.5 Strategies to Ring Your Own (cash) Register of Business and Personal Success Jeffrey Gitomer https://amzn.to/2KBvD1t As...

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Something For Everyone

by Henry Glickel | Category: Book Review

Posted on Monday September 12, 2023 at 07:00:10 AM

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Novice to expert, first time manager to CEO, everyone is at a different place in their sales journey.  At different points along the way different strategies and methods could be useful to mold and shape your technique or position you to step into the next leadership position.  Check out this month's top five books.  There is something for everyone; fundamental principles, goal setting, new sales tactics, growth and development, and leveraging data for success.  Order one today!   The Compound EffectDarren Hardy https://amzn.to/2z222aH No gimmicks. No Hyperbole. No Magic Bullet. The Compound Effect is a distillation of the fundamental principles that have guided the most phenomenal achievements in business, relationships, and beyond. This easy-to-use, step-by-step operating system allows you to multiply your success, chart your progress, and achieve any desire. If you're serious about living an extraordinary life, use the power of The Compound Effect to create...

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